Warranty , FAQs and T&C

Worldwide Warranty – Please read

All of our units have a 5 year warranty through the whest audio design house IF your unit was registered with us by email or by post within 60 days of purchase.  The warranty is ONLY valid to the first owner of the unit (original purchaser) and if requested we may ask for proof of purchase.  Failure to register the product your warranty has a worldwide limited warranty only.  See paragraph below.

Without a valid warranty registration, your unit ONLY has a warranty with the whest audio dealer you originally purchased it from.  This may only be 6 months and upto 2 years and is valid WORLDWIDE.

We will not accept units for repair if they have been modified outside of the whest audio design house.  If however you require it serviced, the charges will reflect the amount of time spent on the unit to bring it back to its original state.

As a manufacturer we reserve the right to change or modify the product in any way we see fit.

So why whest audio ltd?

We always get asked: why our designs sound so much more musical, detailed and resolute than the others on the market.

One of the reasons for this is that we don’t use the simple (gain-passive RIAA-gain) structure that the others use. This simple concept is easy to implement and is cheap. It can be found in any Application Note from various IC chip manufacturer worldwide and is the reason why the others use it.

At Whest Audio our statement is about ‘pushing boundaries of audio reproduction’ and we believe that this cannot be achieved using simple technology and simple circuitry.

We develop new ways of getting more and more information out of the vinyl record. Our R&D dept. spend countless hours designing new discrete transistor circuits to perform various tasks which will enable the proper transfer of the miniscule signal coming out of the cartridge to the following gain stages.

Over the next 5-10 years YOU will see very big steps in high-resolution vinyl playback from Whest Audio …so watch this space.

Before you plunge into buying a new phonostage, think again.

We are the only phonostage specialists worldwide.
We fully understand low signal level requirements.

To prove the point, if you can answer ‘yes’ to any of these questions then you need to call us:

1. Do you have any background noise before the stylus touches the record surface?
2. Do you need to turn the volume pot to 12 o’clock position to get a decent level from LP?
3. Do you think there is more to be gained from your cartridge?
4. Do you feel there is more to be gained from your turntable setup?

Call us on +44 (0) 20 3176 0376 or 07957 263 738
email us on


Whest Audio recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Whest Audio (‘Whest Audio Ltd’, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by either email: or phone: +44 20 3176 0376 (Monday – Friday, 09:00 to 17:30).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Whest Audio

The Contract Between Us
Any contract for purchases made through the website will be with Whest Audio. Whest Audio must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Whest Audio will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Whest Audio’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Whest Audio is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Whest Audio website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website
Whest Audio own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Whest Audio website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Whest Audio website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Whest Audio website.

Payment Details
Whest Audio accepts payment by Visa, MasterCard, Switch, Maestro and Delta, Bank transfer, Cheque or Cash. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Availability of Goods You Order
If Whest Audio has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Whest Audio from your credit card will be re-credited to your account and Whest Audio will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Whest Audio will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Changes to This Agreement
Whest Audio reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Registered address: 61 Framfield Road London W7 1NG

Company Registration Number: 3986880